Privacy Policy

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Thank you for using the CopyForward website (the “Site”) located at the URL www.copyforward.com. The Site is owned and operated by CopyForward Inc. (“we,” “us,” “our''). The Site enables visitors to learn more about us and contact us for a meeting or more information.

Privacy is our priority. This Privacy Policy details certain policies governing our use of personally identifiable information about visitors to the site.

Due to the Internet’s rapidly evolving nature, we may need to update this Privacy Policy from time to time. If so, we will post its updated Privacy Policy on our Site. We may also choose to send registered visitors to our Site a notice that this Privacy Policy has been changed, but we are not obligated to do so. We encourage you to review this Privacy Policy regularly for any changes. Your continued visits to our Site and/or your continued provision of personally identifiable information to us after the posting of such notice will be subject to the terms of the then-current Privacy Policy.

We may invite you to contact us with questions or comments or request information, provide us with feedback, or complete a profile or registration form that may include personally identifiable information. We may collect personally identifying information such as your name, address, zip code, email address, phone number, industry or employment information, and other contact information that you voluntarily transmit with your communication to us. We also may collect information about you and your use of our Site that you voluntarily elect to upload using our Site to contact us.

It is important to us that you know that the information you upload when using our Site is confidential and private.

We will use your personally identifying information to improve the content and general administration of our Site, provide you with notices regarding our technology, notify you as a potential customer or partner, and for targeted advertising. You will be able to opt out of receiving any communications from us.

We recognize the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Our Site is not intended for children under the age of 13. We do not target our Site to children under 13. We do not knowingly collect personally identifiable information from children under the age of 13 and will take prompt steps to delete any such personally identifiable information if notified that any has been inadvertently collected.

We may use small text files called cookies to improve your overall experience using our Site. A cookie is a piece of data stored on your device containing information about you. Cookies generally do not permit us to personally identify you.

We may use analytics packages such as Google Analytics’ 3rd-party audience data, such as age, gender, and interests, to better understand the behavior of our customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. You may see certain ads on other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons).

These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.

You may edit or opt-out of the automated collection of information by third-party ad networks, for the purpose of delivering advertisements tailored to your interests, such as by visiting Google Display Network ads’ preferences at https://www.google.com/ads/preferences

Our Site may track the total number of visitors, the number of visitors to each page, browser type, IP addresses, External Web Sites (defined below) linked to, and other aggregated data collected through our Site, and we may analyze this data for trends and statistics in the aggregate, but such information will be maintained, used, and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer our Site, track visitors’ movement, and gather broad demographic information for aggregate use.

We will use your data and information that you upload to the Site only as necessary to provide our Site to you and other visitors or to follow up on you contacting us or requesting support from us, as appropriate. 

We may provide your personally identifiable information and the data generated by cookies and the aggregate information to the vendors and service agencies that we may engage to assist us in providing our Site to you. For example, we may provide your personally identifiable information to an email management company to provide you with notices about our Site or respond to you contacting us. If you use our support, our support service provider will have access to any personally identifiable information that you upload or submit. We will disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation, or other government authority or to assist in any investigation, to protect our or our visitors’ rights. We will not sell your personally identifiable information to any company or organization, except we may transfer your personally identifiable information to a successor entity upon a merger, consolidation, or other corporate reorganization in which we participate or to a purchaser of all or substantially all of the assets to which our Site relates.

We will provide your personally identifiable information to third parties per your instructions if you are a visitor to our Site and through the Site you request us to send certain information that may include personally identifiable information to third parties (such as a regulatory agency). Except as otherwise stated in this Privacy Policy, we will not disclose your records to third parties.

Our Site may provide links to other websites or resources over which we do not have control (“External Web Sites”). Such links do not constitute our endorsement of those External Web Sites. You acknowledge that we are providing these links to you only as a convenience, and further agree that we are not responsible for the content of any such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked-to External Web Sites.

We may employ procedural and technological measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration, or destruction. We may use firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your personally identifiable information. However, no security system is perfect, and we cannot guarantee that personal information you provide to us over the Internet will remain private. We also cannot guarantee that information you transmit to us over the Internet will not be intercepted. By providing information to us, you acknowledge the inherent security risks in all Internet-based communication and web sites, and will not hold us accountable for any security breach or loss of data due to security reasons.

We keep your personal information only as long as necessary for the purposes for which it was given to us. The length of time for which we retain personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws. Generally, this means we retain your personal information to comply with any retention or statutory limitations or for purposes of performing a contract with you. Where there are technical limitations that prevent deletion or anonymization, we safeguard personal information and limit its active use.

If you wish for all of your personal information to be removed from our systems, you may submit a request for your personally identifiable information to be deleted either using our contact form or replying to an email we have sent to you. Upon deletion, all of your personal information will be permanently expunged from our primary production servers and further access to your information will not be possible. However, portions of your information, consisting of aggregate data derived from your personal information and data, may remain on our servers indefinitely.

In addition to the other information and rights described in this Privacy Policy, California residents are also entitled to certain additional information and have certain additional rights under the California Consumer Privacy Act (“CCPA”) with respect to their personal information. If you are a resident of California (a “Consumer” as defined by the CCPA), this section of the Privacy Policy applies to you.  If you are not a Consumer, this section does not apply to you and you should not rely on it.

A. Information We Collect and How We Use It

Below is a summary of our collection and use of “personal information” (as defined by the CCPA) about Consumers in connection with our Site.  For additional details, please consult the other sections of this Privacy Policy.

Categories of Personal Information we may collect and use for our commercial and business purposes:

• Contact and account registration information. When you contact us, you may provide your name, email address, physical address, phone number, and other related information.
  
  
• Customer service information. We collect information about your support and customer service communications with us, including, for example, questions and other messages you address to us directly through online forms, by email, over the phone, or by post.
  
  
• Information about your web browser, mobile device, or internet connection. When you access our Site online, we may automatically collect IP address, device identifiers and device attributes, including cookie IDs, mobile advertising IDs, and other similar unique identifiers, data about how you interact with the Site online (usage data), location information (e.g., city, state, country, and ZIP code associated with your IP address or derived through Wi-Fi triangulation) and, with your permission in accordance with your mobile device settings, precise geolocation information from GPS-based functionality on your mobile device.

Commercial and Business purposes for which we use the personal information we collect:

• Create your inquiry record and manage your relationship with us (e.g., communicating with you, providing you with requested information).
• Send you records of our relationship, including for purchases or other events.
• Market features, products, or special events using email or phone or send you marketing communications about third party products and services we think may be of interest to you.
• Choose and deliver content and tailored advertising and support the marketing and advertising of our Site.
• Create and review data about our visitors and how they use our Site.
• Test changes in our Site and develop new features and products.
• Fix problems you may have with our Site, including answering support questions and resolving disputes.
• Prevent, investigate, and respond to fraud, unauthorized access to or use of our Site, breaches of terms and policies, or other wrongful behavior.
• Comply with legal obligations.
• Meet legal retention periods.
• Establish, exercise, or defend our rights in legal claims.

B. The Right to Opt Out of Sales of Personal Information

Consumers have the right to opt out of “sales” of their personal information under the CCPA. According to the CCPA, and subject to certain exceptions, a business “sells” personal information when it sells, rents, releases, discloses, disseminates, makes available, transfers, or otherwise communicates orally, in writing, or by electronic or other means, a consumer’s personal information to another business or a third party for monetary or other valuable consideration.

As explained further in this Privacy Notice, we share personal information with other companies. 

Consumers may submit requests to opt out of such sharing using the following methods:

• Adjust your cookie settings and select the option to opt out of respective cookie activities.  
• Click the link to “unsubscribe” at the bottom of any of our marketing communication.

C. The Right to Access

Consumers have the right to request certain details about the personal information we have collected about them (generally, within the past 12 months). This includes the right to request:

• The specific pieces of personal information and the categories of personal information that we have collected about them.
• What categories of personal information we sold or disclosed for business purposes and the categories of third parties to whom we sold or disclosed that information for a business purpose.
• The categories of sources from which we collected personal information.

D. The Right to Deletion

Consumers have the right to request that we delete the personal information we have collected from them. In certain circumstances, however, the CCPA allows us to retain information for particular purposes (for example, if we need to retain the information to meet our legal obligations, and for certain other limited reasons set forth by the CCPA).

E. How to Exercise Access and Deletion Rights

Consumers may submit requests for access to or deletion of their personal information by contacting us using the contact form on our site.

For security purposes, we will attempt to verify your identity prior to fulfilling your request. If we are able to verify your identity, we will respond to your request to the extent we are able to and as required by law. If we cannot verify your identity, we may request additional information from you or we may deny your request. If we are unable to fulfill your request(s) in their entirety, we will provide further information to you about the reasons that we could not comply with your request. 

Certain personal information may be exempt from such requests under applicable law. In addition, we need certain types of personal information so that we can provide information about us to you. 

F. The Right to Nondiscrimination

Consumers have the right not to be discriminated against for exercising their CCPA rights. We will not deny, charge different prices for, or provide a different level of quality with respect to Consumers who choose to exercise their CCPA rights.

G. Authorized Agents

Consumers may designate an agent to make CCPA requests on their behalf. For Consumers who do so, we will take steps to verify both the identity of the Consumer seeking to exercise their rights as described above, and to verify that the Consumer’s agent has been authorized by them to make a request on their behalf by requesting a signed written authorization or a copy of a power of attorney.

H. “Shine the Light”

California residents may ask for a list of third parties that have received their personal information for direct marketing purposes during the previous calendar year. This list also contains the types of personal information shared. We provide this list at no cost. If you are a California resident and would like to request this information, please contact us using the contact form on our Site.

You may have certain rights related to your personal information, subject to local data protection laws. To exercise any of these rights, please contact us using the contact form on our site.

• You can request the following information: how we collect and use your personal information and why; the categories of personal information involved; the categories of recipients of your personal information; how we received your personal information and its source; our business purpose for using your personal information; and how long we use or store your personal information or the manner in which we determine relevant retention periods. 
• You have a right to correct inaccurate personal information about you, and you should notify us immediately if you believe the personal information we hold about you is inaccurate, incomplete, or out-of-date.
• In certain situations, you can ask that we erase or stop using your personal information, object to or restrict the use of your personal information or export your personal information to another controller. 
• Where we rely on your consent to process your personal information, you have the right to decline consent and/or, if provided, to withdraw consent at any time. This will not affect the lawfulness of processing prior to the withdrawal of your consent. At any time, you can request that we stop using your personal information for direct marketing purposes.
• If you are unsatisfied with our response to your complaint, you have a right to raise questions or complaints with your local data protection authority at any time.

If you make a request to exercise the rights referenced above, we will require you to provide certain information for identity verification purposes. 

Certain personal information may be exempt from such requests under applicable law.

If you wish to exercise these rights, please contact us using the contact form on our Site.

Our Site is targeted for visitors in the United States of America. Any information you enter using the Site or otherwise provide to us may be transferred outside of the European Union to the United States of America, which does not offer an equivalent level of protection to that required in the European Union. In particular, you are advised that the United States of America uses a sectoral model of privacy protection that relies on a mix of legislation, governmental regulation, and self-regulation. Article 26 of the European Union’s Data Protection Directive (Directive 95/46/EC, 1995 O.J. (L 281) 31) allows for transfer of personal data from the European Union to a third country if the individual has unambiguously given his consent to the transfer of personal information, regardless of the third country’s level of protection. By continuing to visit our site, you agree to this Privacy Policy and you consent to the transfer of all such information to the United States of America, which may not offer an equivalent level of protection to that required in the European Union, and to the processing of that information on our servers located in the United States of America as described in this Privacy Policy.

If you have any questions regarding this Privacy Policy, please contact us using the contact form on our Site.

This Privacy Policy was last updated: May 3, 2023, CopyForward Inc.